We understand that planning a road trip in Australia can lead to heaps of questions. Therefore we like to make things easy for you. All questions from fellow travellers can be found below. And the answers of course.
COVID-19 / Corona Virus news and updates
You'll find all the info about COVID-19 / Corona Virus and its impact on travel to or in Australia in this part of the FAQ.
COVID-19 update about campervan hire in Australia
In the wake of the COVID-19 pandemic, Spaceships Australia continues to operate out of all of our Australian depots in New South Wales, Victoria and Queensland. To maintain high safety standards for our customers and our staff we will be operating these locations as contactless -We’ll give you all the information you need prior to pick up. We will also continue to keep our vehicles cleaned at the highest standards possible.
All Spaceships depots in Australia have extremely high standards for checking and cleaning our campervans & cars. We are proud to have been awarded the Australian COVID Clean Practising Business label.
What happens if I can't travel due to travel restrictions caused by Covid-19 aka Corona Virus?
At Spaceships, we always offer you more flexibility than the average rental company. If you can't travel or have to postpone your trip for whatever reason, it's good to know that:
You can change your booking dates free of charge. We never charge for making these changes. It's just subject to availability and a change in daily price may apply.
If you need to postpone your trip you can keep the amount paid as a credit to be used on your future booking. It'll be valid for 12 months so as soon you're able to travel you can book your #spaceshipsroadtrip again. No need to cancel the trip of a lifetime.
However, if you do need to cancel, please fill in the cancellation request form and we'll take care of it as soon as possible.
Whatever the reason for making date changes or postponing your trip, we do hope to see you in our amazing country in the future.
Questons about hiring a campervan in Australia
Everything you need to know about hiring a Spaceships campervan in Australia. All your questions will be answered in this part of the FAQ. Spaceships campervans drive like a good car and sleep like a campervan. Our processes are fully digital, automated and contactless. We like to keep things as easy as possible.
Why hire a Spaceship campervan in Australia?
What better way to explore such an amazing country than at your own pace? A Spaceship offers you freedom, flexibility and convenience all in a vehicle which is like a good car to drive. Then there are the world-class attractions, the golden sand beaches, amazing landscapes, first-class campground facilities, and friendly locals. Travel Australia in a Spaceship and do what you want when you want!
Can I use my driving licence in Australia?
Australian law states if your driver's licence or permit is not in English you must carry an official English translation or an International Drivers licence. Always bring your original driving licence and the English translation (official + International Driving Licence) when picking up your Spaceship.
Do your campervans come with unlimited kilometres?
Yes, of course. There are no limitations to your Australian road trip. All Spaceships campervans come with unlimited kilometres / unlimited mileage.
Are there any costs for additional drivers?
That's another free service at Spaceships campervan hire. Adding extra drivers doesn't cost you extra, it's free of charge.
What are the vehicle dimensions of a Spaceships campervan?
All Spaceships campervans are based on the Toyota Estima, MPV model. They're easy to drive for any driver, no matter your age. Our vehicle comparison page shows you the vehicle dimensions and all the other specifications as well. It's a great way to compare our campervans and see which one fits your travel plans best.
Spaceships campervan features & specifications
This part of the FAQ focuses on the most-asked questions about our campervans and their features.
What make of car is a Spaceship?
All Spaceships campervans are based on the Toyota Estima, also called Toyota Previa or Toyota Tarago in other parts of the world. The Estima is an MPV (Multi Purpose Vehicle or minivan) that has been a success in the Toyota vehicle range for many years. And for us, it's equally successful as it's been the basis of Spaceships campervans since we started. The vehicle offers heaps of space and is easy to drive... And with our custom-made modifications, it's a very comfortable campervan.
What size is the engine?
2.4 litre petrol engine, which offers more than enough power for a comfortable drive and to climb steep roads. It'll get you to awesome places in Australia and is fuel-efficient.
What kind of fuel goes in a Spaceship?
All Spaceships have petrol engines, so they love to drink 91 octane petrol. The capacity of the fuel tank is 60 litres and that will last you for 600-650km.
Do you have any 4-wheel drive Spaceships campervans?
No, we don't have 4-wheel drive campervans.
How many belted seats does a Spaceships have?
Spaceships campervans can seat & sleep up to 4 people (belted seating for up to 4 travellers, depending on the campervan model).
Alpha, our budget model, can seat up to 4 people and sleep up to 2 people
Beta, standard campervan, can seat up to 4 people and sleep up to 2 people
Beta 2S, the premium model, can seat & sleep up to 2 people
Beta 4-berth, the only campervan with a rooftop tent, can seat & sleep up to 4 people. It is perfect for travelling friends or a family with (small) kids.
Our vehicle range can seat up to 8 people. The Transporter aka a people mover has belted seating for 8 people.
Does Spaceship come with bedding and living gear?
Yes, all Spaceships campervans come with sleeping & cooking gear. Everything you need for an awesome road trip in Australia is included for FREE: duvet, pillows, sheets, pot & pan, chopping board, plates, knives, forks, cups, bowls, can opener and much more is included. Easy as.
Can I hire a Spaceships campervan as a young driver (18 to 21)?
Yes, anyone 18 years or older with a valid driving licence can hire & drive a Spaceships campervan in Australia. Check out all the info about renting a campervan for under 21s. Our campervans are easy to drive, even if you've never driven on the left side of the road. Spaceships drive like a good car and sleep like a campervan.
How do I set up the rear awning?
Setting up the rear awning is super easy. Have a look at the video on the rear awning instructions page to see how to attach the rear awning to your Australian Spaceships campervan.
Do Spaceships come with air conditioning?
Yes, all Spaceships in Australia come with air conditioning & heating (while driving, just like in a regular car).
Which Spaceships campervan comes with USB ports?
The easiest way to compare all the specifications and features of our fleet is by using our comparison page. But to answer your question, the Beta (standard), Beta 2S (premium) and Beta 4-berth (+ rooftop tent) come with USB ports for charging your gadgets and electronics.
All Spaceships come with a cigarette lighter, just like any regular car. Although nowadays we prefer to call them: gadget-charging-sockets, as that's what most people use 'em for. You just need to bring your own charging plug + cable. Or buy one from us as we sell these USB plugs at our depots.
By the way, all Spaceships campervans are non-smoking vehicles.
Where can I find the manual of my Alpha, Beta, Beta 2S or Beta 4-berth campervan?
All campervan manuals can be downloaded via our self-service page. You'll find the PDF version of manual for the Alpha and the Beta (Beta, Beta 2S and Beta 4-berth) models on that page. Download the manual and save it on your smartphone, tablet or e-reader. Then you'll have all the important info on you when roadtripping in Australia. Download the manual(s) now.
Can you tell me a bit more about the free SIM card?
Sure. Every Spaceships booking comes with a free SIM card. This is an Optus or Vodafone Prepay SIM card. The SIM is just like the one you use at home. It comes in three sizes (standard, micro and nano), you pop out the one that fits in your phone.
All you need to do is pop it in your (simlock-free phone), activate it and top it up (if you want to call regular numbers. More info about the SIM card and the data/minutes/text packs that are available can be found here.
Camps Australia is an awesome book that can be found in every Spaceships campervan in Australia. It's Australia’s No. 1 campsite, RV and caravan park guide. All content is personally checked by the Camps Australia Wide team. It's a classic book that Aussies love to use to find free & budget campsites in Australia.
How does the solar shower work?
It is a 20L bag that you leave in the sun to heat up. You then secure it to a high point (like a tree) and have a nice hot shower.
How do I pay for toll roads? Are Spaceships fitted with an e-tag?
In Australia, all toll roads are electronically tolled. There are no cash toll booths. Spaceships aren't fitted with an electronic toll road tag. If you use a toll road, you are responsible for paying the toll road fee. You can easily do so by registering for a PASS within 3 days of travelling on the toll road. See for info about toll roads and how to pay
Financial questions: pricing, discounts, bond & excess
Everything relating to money will be covered here. At Spaceships, we pride ourselves on easy to understand terms & conditions and the fact that there are no hidden fees. That way you can create your own road trip in Australia that won't break the bank. Check out how the financial side of a booking is done at Spaceships Australia.
Is there a discount code or promo code to get x% off the daily rate?
No need to look around for a promo code or discount code to get the best campervan deal. We've uploaded all that info into our Super Booking Engine. It's like a mash-up of HAL 9000, C-3PO and Project 2501, 3 supercomputers rolled into one awesome booking engine. It contains all rates, all discount and all campervan info.
Simply select your travel dates and our booking system will show you the lowest rate. Discounts are applied automatically. No need to use a code to get a great deal. Our super-smart booking system always gives you the best deal available.
Are there any hidden costs once I pay for my hire?
There are no hidden fees. The price you see online is the price you'll pay. Items like standard insurance, unlimited kms, 24-hour roadside assistance and one-way hires are all included for FREE when hiring a Spaceship.
Are one-way hires available free of charge?
Yes! It won't cost you any extra to pick up and drop off at different locations. There is no fee for one-way trips at Spaceships Rentals.
Can I reduce my bond/excess?
Yes you can, there are a couple of options to reduce your excess/bond. See our insurance options page for more info.
Is there a minimum hire period?
The minimum hire period is set by our mighty booking engine. It has all the info about availability, prices and minimum hire days (if there are any). Just enter your travel date and select the pick-up & drop-off locations to get the lowest price for your road trip.
A minimum hire period depends on many factors, like date, route and supply & demand, just like the price. Create a quote online to see if your preferred Spaceships campervan category is available. Our booking engine will show you all the info:
Green status bar: 100% available so your booking will be confirmed immediately
Orange/red status bar: we're running low on that vehicle category so it's likely to be sold out soon. When you book it is sent in as a booking request, we just have to check availability manually before we can turn it into a booking. This will take 12 hours max, but usually, it is done much faster than that.
Grey status bar and the words BOOKED OUT means that the particular vehicle category is sold out on the date/route combo you have selected.
I'm under 21 years of age, can I hire a Spaceships campervan?
Yes, everyone can hire and drive our campervans even if you're between 18 and 21, as long as you have a full drivers license. Check out all the info about renting a campervan for under 21s. Our campervans are easy to drive, even if you've never driven on the left side of the road. Spaceships drive like a good car and sleep like a campervan.
Can I pay by debit card?
Yes, you can. Our online systems accept the following credit and debit cards:
Can you do deals on hires over 35 days?
Yes we do. Our supercomputer aka online booking system will apply it automatically when you book online. You will always get the best available deal when you book your Spaceships campervan online (on our website).
Do you accept American Express cards?
Yes we do. Our online systems accept the following credit and debit cards:
All our online systems and offline systems at the depots accept American Express cards.
Questions about the pick-up & drop-off processes
We aim to make the pick-up and drop-off as easy and smooth as possible. Less time spent at the depot means more time on the road. And that's what it is all about, an awesome road trip in Australia. See how easy our automated & contactless processes are.
Where can I pick up and drop off my Spaceship?
You can pick up and drop off your Spaceships campervan at one of the official Spaceships depots in New South Wales, Queensland, Victoria or Tasmania.
For more info about our depots, have a look at our location pages. You'll find detailed info, the address and map of the area for each Spaceships depot in Australia.
Can I pay by cash when picking up my vehicle?
Yes, you can pay the remainder of your balance by cash when picking up your vehicle during business hours. Just keep in mind that if you are on the Standard or Partial Insurance Option we need to freeze the bond/excess on your credit card so you do need to bring one.
Travel and camping in Australia questions
In this section of the frequently asked questions, we'll cover more generic travel questions. Everything you need to know about roadtripping in Australia will be covered here.
Can we take a Spaceships campervan on the ferry to Tasmania?
Yes sure you can. No problem at all. You can take the ferry to Tasmania and explore the island with your Spaceship. Check out our blog post about Tasmania for road trip inspiration.
What are the rules with camping in your Spaceship?
We encourage customers to use camping grounds and be environmentally aware, however you can free camp in some areas. You can also pay up from $10 - $40 to have a powered site to charge up your camera/phone/hairdryer and get more facilities.
What happens if I get speeding tickets, parking tickets or other infringements?
If you receive and parking tickets or any other traffic infringements it is important that you pay them before the due date. The details on how to pay will be on the ticket itself. If you fail to pay by the due date an overdue infringement letter will be sent to us.
When we receive infringements we are required to complete statutory declarations which provide your details. We charge a $30 administration fee for completing this procedure.
Feeling lost? Have more questions? We can help!
Didn't find the answer to your question? No worries. Our friendly crew is more than happy to answer your question(s).
Contact them via email, chat, phone or mind message... (well that last one is something we are still working on).
Your questions about campervan hire in Australia answered
We understand that planning a road trip in Australia can lead to heaps of questions. Therefore we like to make things easy for you. For us, at Spaceships, it is all about making your road trip life as easy as possible. Not everyone is a camping or road trip expert from the start, but by going through our Frequently Asked Questions (FAQ) you will have a flying start on your next road trip adventure.
Camping in Australia
Australia is probably one of the best countries for a road trip. There is so much to do and see, you won't get bored soon. No matter your interests you will have a great time in Australia. Just keep in mind, that it can take quite a bit of time to get from point A to point B, so make sure to give yourself plenty of time when creating your itinerary.
Australia is the perfect destination for a campervan road trip. Outdoors living, eating and sleeping is in our DNA. You will find so many free and budget campsites throughout the country. And with the information provided by your friends at Spaceships Australia you will hit the road fully prepared.
Our free camping app will show you where all these amazing campsites are, from free & budget campsites to holiday parks with lots of facilities. But the free app does so much more than that. You will also have info about where to find petrol stations, wifi, shops, things to do and lots more.
That is one of our ways of making camping in Australia super easy.
Campervan hire in Australia made easy
Another way to make your Aussie camping trip as easy as possible is by hiring a Spaceships campervan. Not only do our campervans come with everything you need on your camping road trip, but they are also extremely versatile yet easy to use. There is a reason why we compare our campervans to the famous Swiss Army Knife.
All questions about the specifications and features of our campervans are answered in this FAQ as well. From the engine size to type of fuel (sneak preview: all Spaceships campervans run on petrol) and from what is included to how do I use the gas cooker, all that info can be found here.
But we have also created some amazing videos that will show your all the features of each campervan and how to use them. And there are of course campervan manuals available (as PDF) for the travellers that like to read the information or have it as a back-up, just in case when on the road. Have a look at our Self-Service info pages for more info about these show-around videos and campervan manuals. This Self-Service section of our website is where it all starts for you... All the info about our campervans can be found there.
Digital and online is making your road trip even easier
Even before contactless processes became fashionable, Spaceships was pioneering a fully digital and paperless pick-up and drop-off process. Our advanced online systems are giving you - the customer - all the power to create and manage your booking whenever it suits you. No need to wait for offices to open before things get done or questions get answered. It can all be done online.
Online is the way to get the best deal
You can easily compare all our campervans and check prices and availability via our easy to use booking engine. Simply select your preferred pick-up and drop-off location and your travel dates to get the ball rolling. As Spaceships has depots throughout Australia - in New South Wales, Queensland, Victoria and Tasmania - it is easy to pick up your campervan in one state and drop it off in abother. Especially because we don't charge an extra fee for one-way trips. It is all included in our low prices. The price you see is the price you'll pay. There are no hidden fees.
You can manage your booking yourself
To make life even easier, we have created an Online Check-in Portal to manage your booking online. Once your booking is confirmed - which is instant if you book your campervan online - the check-in system will be open for you. Via the Online Check-in System, you can add or remove optional accessories, change the insurance level, change your details and lots more.
Once all questions about campervan hire or camping in Australia are answered, the fun can begin. It is then time to prepare your road trip and to create an amazing itinerary. And we can help with that as well. Our road trip & travel blog is packed with useful tips and suggested itineraries. It is a great way to get some extra travel inspiration and tips for things to do and see in Australia.
Go for a #spaceshipsroadtrip
Our website and especially this FAQ page packed with questions and answers is your starting point to a great road trip. We are always ready to help and to answer your questions. Spaceships is in the business of turning travel & road trip dreams into reality. Don't just go for any road trip, go for a #spaceshipsroadtrip.