Frequently Asked Questions (FAQ)

We understand that planning a road trip in Australia can lead to heaps of questions. Therefore we like to make things easy for you. All questions from fellow travellers can be found below. And the answers of course.

And if your question isn't answered on this page, feel free to contact us... And we'll add your questions as well. Our friendly crew is ready to answer any question you might have. Contact us via email or by phone.

Questons about hiring a campervan in Australia

Why hire a Spaceship campervan in Australia?

What better way to explore such an amazing country than at your own pace? A Spaceship offers you freedom, flexibility and convenience all in a vehicle which is like a good car to drive. Then there are the world-class attractions, the golden sand beaches, amazing landscapes, first class campground facilities, and friendly locals. Travel Australia in a Spaceship and do what you want when you want!

Spaceships campervan features & specifications

What make of car is a Spaceship?

All Spaceships campervans are based on the Toyota Estima, also called Toyota Previa or Toyota Tarago in other parts of the world. The Estima is an MPV (Multi Purpose Vehicle or minivan) that has been a success in the Toyota vehicle range for many years. And for us, it's equally successful as it's been the basis of Spaceships campervans since we started. The vehicle offers heaps of space and is easy to drive... And with our custom-made modifications, it's a very comfortable campervan.

What size is the engine?

2.4 litre petrol engine, which offers more than enough power for a comfortable drive and to climb steep roads. It'll get you to awesome places in Australia and is fuel-efficient.

What kind of fuel goes in a Spaceship?

All Spaceships have petrol engines, so they love to drink 91 octane petrol. The capacity of the fuel tank is 60 litres and that will last you for 450 to 500 km.

Do you have any 4-wheel drive Spaceships campervans?

No, we don't have 4-wheel drive campervans.

How many people can you seat?

There are 3 different types of Spaceships campervans available in Australia:

  • Alpha (budget) campervan, which seats 4 people and sleeps 2 people (Alpha info & specs)
  • Beta (standard) campervan, which seats 4 people and sleeps 2 people (Beta info & specs)
  • Beta 2S (premium) campervan, which seats 2 people and sleeps 2 people. This campervan model doesn't have the back seat and therefore offers you 40% more space. (Beta 2S info & specs)

Does Spaceship come with bedding and living gear?

Yes, all Spaceships campervans come with sleeping & cooking gear. Everything you need for an awesome road trip in Australia is included for FREE: duvet, pillows, sheets, pot & pan, chopping board, plates, knives, forks, cups, bowls, can opener and much more is included. Easy as.

Can I drive a Spaceship if I'm 18?

Yes, you can hire a Spaceship if you are 18 years old or over, as long as you have a full drivers license. Check out all the info about renting a campervan for under 21s. Our campervans are easy to drive, even if you've never driven on the left side of the road. Spaceships drive like a good car and sleep like a campervan.

Questions about extra accessories

How does the solar shower work?

It is a 20L bag that you leave in the sun to heat up. You then secure it to a high point (like a tree) and have a nice hot shower.

Pricing, discounts, bond & excess related questions

Is there a discount code or promo code to get x% off the daily rate?

No need to look around for a promo code or discount code to get the best campervan deal. We've uploaded all that info into our Super Booking Engine. It's like a mash-up of HAL 9000, C-3PO and Project 2501, 3 supercomputers rolled into one awesome booking engine. It contains all rates, all discount and all campervan info.

Simply select your travel dates and our booking system will show you the lowest rate. Discounts are applied automatically. No need to use a code to get a great deal. Our super-smart booking system always gives you the best deal available.

Are there any hidden costs once I pay for my hire?

There are no hidden fees. The price you see online is the price you'll pay. Items like standard insurance, unlimited kms, 24-hour roadside assistance and one-way hires are all included for FREE when hiring a Spaceship.

If you pay the remainder of your balance when picking up the vehicle, there is an additional charge of the overall rental charge (2.2% for Visa and MasterCard; 5% for Diners and American Express cards).

Are one-way hires available free of charge?

Yes! It won't cost you any extra to pick-up and drop-off in different locations.

Can I reduce my bond/excess?

Yes you can, there are a couple of options to reduce your excess/bond. See our insurance options page for more info.

Is there a minimum hire period?

Yes, 5 days. Please note there may be greater minimum hire periods at peak times (this will vary based upon availability).

I'm under 21 years of age, can I hire a Spaceships campervan?

Yes, everyone can hire and drive our campervans even if you're between 18 and 21, as long as you have a full drivers license. Check out all the info about renting a campervan for under 21s. Our campervans are easy to drive, even if you've never driven on the left side of the road. Spaceships drive like a good car and sleep like a campervan.

Can I pay by debit card?

Yes, you can pay with a debit card that is accepted in Australia (Visa or Mastercard).

Can you do deals on hires over 35 days?

Yes we can! Either see our rates online or contact us for a long-hire deal.

Pick up/drop off and airport transfers

Where can I pick up and drop off my Spaceship?

You can pick-up and drop-off your Spaceship in Brisbane, Cairns, Melbourne and Sydney.

In Sydney and Cairns you can pick-up & drop-off your Spaceship 24 hours a day, 7 days a week. To arrange this please contact our team on 1300 132 469 (bookings must be at least 48 hours in advance).

Can I pay by cash when picking up my vehicle?

Yes, you can pay the remainder of your balance by cash when picking up your vehicle during business hours. Just keep in mind that if you are on the Standard or Partial Insurance Option we need to freeze the bond/excess on your credit card so you do need to bring one.

Travel and camping in Australia questions

What are the rules with camping in your Spaceship?

We encourage customers to use camping grounds and be environmentally aware, however you can free camp in some areas. You can also pay up from $10 - $40 to have a powered site to charge up your camera/phone/hairdryer and get more facilities.

Info about camping in Australia.

What is Forward AU? What about speeding or parking tickets or other infringements?

Forward AU is dealing with our fines and they charge $30 administration fees and the actual fine needs to be paid to the actual authority (can be paid online).

However, if you receive a parking ticket they will leave a note on the windscreen and if you pay within 28 days we will not receive a letter of infringement.
And therefore, Forward AU won't process the fine and there are no administration charges.