Frequently Asked Questions (FAQ)

We understand that planning a road trip in Australia can lead to heaps of questions. Therefore we like to make things easy for you. All questions from fellow travellers can be found below. And the answers of course.

And if your question isn't answered on this page, feel free to contact us... And we'll add your questions as well. Our friendly crew is ready to answer any question you might have. Contact us via email or by phone.

COVID-19 / Corona Virus news and updates

COVID-19 update about campervan hire in Australia

COVID Clean Business web logo transparentIn the wake of the COVID-19 pandemic Spaceships Australia continues to operate out of all of our Australian locations, Cairns, Brisbane, Sydney and Melbourne. To maintain high safety standards for our customers and our staff we will be operating these locations as contactless -We’ll give you all the information you need prior to pick up. We will also continue to keep our vehicles cleaned at the highest standards possible.

Please stay up to date and read the official updates from the Australian government relating to COVID-19.

All Spaceships depots in Australia have extremely high standards for checking and cleaning our campervans & cars. We are proud to have been awarded the Australian COVID Clean Practising Business label. 

Any questions please call our reservations team 7 days a week between 9:30am and 5:30pm: +61 2 8356 2900 or 1300 132 469

What happens if I can't travel due to travel restrictions caused by Covid-19 aka Corona Virus?

At Spaceships, we always offer you more flexibility than the average rental company. If you can't travel or have to postpone your trip for whatever reason, it's good to know that:

  1. You can change your booking dates free of charge. We never charge for making these changes. It's just subject to availability and a change in daily price may apply.
  2. If you need to postpone your trip you can keep the amount paid as a credit to be used on your future booking. It'll be valid for 12 months so as soon you're able to travel you can book your #spaceshipsroadtrip again. No need to cancel the trip of a lifetime.
  3. However, if you do need to cancel, please fill in the cancellation request form and we'll take care of it as soon as possible.

Whatever the reason for making date changes or postponing your trip, we do hope to see you in our amazing country in the future.

Questons about hiring a campervan in Australia

Why hire a Spaceship campervan in Australia?

What better way to explore such an amazing country than at your own pace? A Spaceship offers you freedom, flexibility and convenience all in a vehicle which is like a good car to drive. Then there are the world-class attractions, the golden sand beaches, amazing landscapes, first class campground facilities, and friendly locals. Travel Australia in a Spaceship and do what you want when you want!

Can I use my driving licence in Australia?

Australian law states if your driver's licence or permit is not in English you must carry an official English translation or an International Drivers licence. Always bring your original driving licence and the English translation (official + International Driving Licence) when picking up your Spaceship.

Do your campervans come with unlimited kilometres?

Yes, of course. There are no limitations to your Australian road trip. All Spaceships campervans come with unlimited kilometres / unlimited mileage.

Are there any costs for additional drivers?

That's another free service at Spaceships campervan hire. Adding extra drivers doesn't cost you extra, it's free of charge.

Do you really offer free cancellation?

Yes! We like to make booking an amazing campervan as easy as possible. You can cancel your booking free of charge within 7 days of making the booking.

Change of plans? Updating a booking before pick-up is free of charge (subject to availability). It doesn't matter if you want to change the dates with a few days, weeks, or months... We are flexible.

If for whatever reason you have to postpone your trip, we can simply keep your booking as a credit and you can use it later for a new booking. There's no reason to cancel your booking.

However, if - due to circumstances - you prefer to cancel your booking, it's good to know that we offer free cancellation within 7 days of making the booking. Any amount that has been paid will be refunded as it's free cancellation.

Please use the cancellation request form to let us know you would like to cancel your booking. A crew member will be in touch within 1 business day.

Our full cancellation policy can be found on the Terms & Conditions page.

What are the vehicle dimensions of a Spaceships campervan?

All Spaceships campervans are based on the Toyota Estima, MPV model. They're easy to drive for any driver, no matter your age. Our vehicle comparison page shows you the vehicle dimensions and all the other specifications as well. It's a great way to compare our campervans and see which one fits your travel plans best.

Spaceships campervan features & specifications

What make of car is a Spaceship?

All Spaceships campervans are based on the Toyota Estima, also called Toyota Previa or Toyota Tarago in other parts of the world. The Estima is an MPV (Multi Purpose Vehicle or minivan) that has been a success in the Toyota vehicle range for many years. And for us, it's equally successful as it's been the basis of Spaceships campervans since we started. The vehicle offers heaps of space and is easy to drive... And with our custom-made modifications, it's a very comfortable campervan.

What size is the engine?

2.4 litre petrol engine, which offers more than enough power for a comfortable drive and to climb steep roads. It'll get you to awesome places in Australia and is fuel-efficient.

What kind of fuel goes in a Spaceship?

All Spaceships have petrol engines, so they love to drink 91 octane petrol. The capacity of the fuel tank is 60 litres and that will last you for 450 to 500 km.

Do you have any 4-wheel drive Spaceships campervans?

No, we don't have 4-wheel drive campervans.

How many people can you seat?

There are 3 different types of Spaceships campervans available in Australia:

  • Alpha (budget) campervan, which seats 4 people and sleeps 2 people (Alpha info & specs)
  • Beta (standard) campervan, which seats 4 people and sleeps 2 people (Beta info & specs)
  • Beta 2S (premium) campervan, which seats 2 people and sleeps 2 people. This campervan model doesn't have the back seat and therefore offers you 40% more space. (Beta 2S info & specs)

Does Spaceship come with bedding and living gear?

Yes, all Spaceships campervans come with sleeping & cooking gear. Everything you need for an awesome road trip in Australia is included for FREE: duvet, pillows, sheets, pot & pan, chopping board, plates, knives, forks, cups, bowls, can opener and much more is included. Easy as.

Can I hire a Spaceships campervan as a young driver (18 to 21)?

Yes, anyone 18 years or older with a valid driving licence can hire & drive a Spaceships campervan in Australia. Check out all the info about renting a campervan for under 21s. Our campervans are easy to drive, even if you've never driven on the left side of the road. Spaceships drive like a good car and sleep like a campervan.

How do I set up the rear awning?

Setting up the rear awning is super easy. Have a look at the video on the rear awning instructions page to see how to attach the rear awning to your Australian Spaceships campervan.

Do Spaceships come with air conditioning?

Yes, all Spaceships in Australia come with air conditioning & heating (while driving, just like in a regular car).

Which Spaceships campervan comes with USB ports?

The easiest way to compare all the specifications and features of our fleet is by using our comparison page. But to answer your question, the Beta (standard), Beta 2S (premium) and Beta 4-berth (+ rooftop tent) come with USB ports for charging your gadgets and electronics.

Where can I find the manual of my Alpha, Beta, Beta 2S or Beta 4-berth campervan?

All campervan manuals can be downloaded via our self-service page. You'll find the PDF version of manual for the Alpha and the Beta (Beta, Beta 2S and Beta 4-berth) models on that page. Download the manual and save it on your smartphone, tablet or e-reader. Then you'll have all the important info on you when roadtripping in Australia. Download the manual(s) now.

Can you tell me a bit more about the free SIM card?

Sure. Every Spaceships booking comes with a free SIM card. This is an Optus or Vodafone Prepay SIM card. The SIM is just like the one you use at home. It comes in three sizes (standard, micro and nano), you pop out the one that fits in your phone.

All you need to do is pop it in your (simlock-free phone), activate it and top it up (if you want to call regular numbers. More info about the SIM card and the data/minutes/text packs that are available can be found here.

What is Camps Australia Wide?

Camps Australia is an awesome book that can be found in every Spaceships campervan in Australia. It's Australia’s No. 1 campsite, RV and caravan park guide. All content is personally checked by the Camps Australia Wide team. It's a classic book that Aussies love to use to find free & budget campsites in Australia.

Questions about extra accessories

How does the solar shower work?

It is a 20L bag that you leave in the sun to heat up. You then secure it to a high point (like a tree) and have a nice hot shower.

Pricing, discounts, bond & excess related questions

Is there a discount code or promo code to get x% off the daily rate?

No need to look around for a promo code or discount code to get the best campervan deal. We've uploaded all that info into our Super Booking Engine. It's like a mash-up of HAL 9000, C-3PO and Project 2501, 3 supercomputers rolled into one awesome booking engine. It contains all rates, all discount and all campervan info.

Simply select your travel dates and our booking system will show you the lowest rate. Discounts are applied automatically. No need to use a code to get a great deal. Our super-smart booking system always gives you the best deal available.

Are there any hidden costs once I pay for my hire?

There are no hidden fees. The price you see online is the price you'll pay. Items like standard insurance, unlimited kms, 24-hour roadside assistance and one-way hires are all included for FREE when hiring a Spaceship.

If you pay the remainder of your balance when picking up the vehicle, there is an additional charge of the overall rental charge (2.2% for Visa and MasterCard; 5% for Diners cards).

Are one-way hires available free of charge?

Yes! It won't cost you any extra to pick-up and drop-off in different locations.

Can I reduce my bond/excess?

Yes you can, there are a couple of options to reduce your excess/bond. See our insurance options page for more info.

Is there a minimum hire period?

Yes, 5 days. Please note there may be greater minimum hire periods at peak times (this will vary based upon availability).

I'm under 21 years of age, can I hire a Spaceships campervan?

Yes, everyone can hire and drive our campervans even if you're between 18 and 21, as long as you have a full drivers license. Check out all the info about renting a campervan for under 21s. Our campervans are easy to drive, even if you've never driven on the left side of the road. Spaceships drive like a good car and sleep like a campervan.

Can I pay by debit card?

Yes, you can pay with a debit card that is accepted in Australia (Visa or Mastercard).

Can you do deals on hires over 35 days?

Yes we can! Either see our rates online or contact us for a long-hire deal.

Do you accept American Express cards?

Unfortunately, we don't accept American Express (AMEX), only Mastercard and Visa (credit and debit cards).

Pick up/drop off and airport transfers

Where can I pick up and drop off my Spaceship?

You can pick-up and drop-off your Spaceship in Brisbane, Cairns, Melbourne and Sydney.

In Sydney and Cairns you can pick-up & drop-off your Spaceship 24 hours a day, 7 days a week. To arrange this please contact our team on 1300 132 469 (bookings must be at least 48 hours in advance).

Can I pay by cash when picking up my vehicle?

Yes, you can pay the remainder of your balance by cash when picking up your vehicle during business hours. Just keep in mind that if you are on the Standard or Partial Insurance Option we need to freeze the bond/excess on your credit card so you do need to bring one.

Travel and camping in Australia questions

Can we take a Spaceships campervan on the ferry to Tasmania?

Yes sure you can. No problem at all. You can take the ferry to Tasmania and explore the island with your Spaceship. Check out our blog post about Tasmania for road trip inspiration.

What are the rules with camping in your Spaceship?

We encourage customers to use camping grounds and be environmentally aware, however you can free camp in some areas. You can also pay up from $10 - $40 to have a powered site to charge up your camera/phone/hairdryer and get more facilities.

Info about camping in Australia.

What is Forward AU? What about speeding or parking tickets or other infringements?

Forward AU is dealing with our fines and they charge $30 administration fees and the actual fine needs to be paid to the actual authority (can be paid online).

However, if you receive a parking ticket they will leave a note on the windscreen and if you pay within 28 days we will not receive a letter of infringement.
And therefore, Forward AU won't process the fine and there are no administration charges.

How do I pay for toll roads? Are Spaceships fitted with an e-tag?

In Australia, all toll roads are electronically tolled. There are no cash toll booths. Spaceships aren't fitted with an electronic toll road tag. If you use a toll road, you are responsible for paying the toll road fee. You can easily do so by registering for a PASS within 3 days of travelling on the toll road. See for info about toll roads and how to pay